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Magdalen House Care Home Testimonials

I couldn't be happier that my dad lives in Magdalen House. It's a friendly, professionally run place, full of people who care. They treat him with utter respect, ensure he eats properly, encourage him to take part in activities and, if it's needed, make sure he's seen by a doctor. I would absolutely recommend it, without reservation.

SC - daughter of a Resident

My mum has been a resident for almost a year now and I'm happy with the care she receives. Nothing is too much trouble, and they really seem to think a lot of her. Her words are 'the food is nice, and the staff are lovely'. It has made a huge change since the lovely activities staff joined; they have made a big change to my mum.

RH -Daughter of Resident

My stay at Magdalen House was for one week only while my carer was on holiday. I was treated kindly, thoughtfully and with skill and friendliness. My room was very pleasant and cleaned regularly and thoroughly. I have many happy memories of the staff and would certainly be quite happy to stay there again.

JY – Respite resident

From our initial contact with the manager and her team we felt confident, listened to and reassured that an important family member was going to get the care, love and attention that they required. The communication we have already had in addition to the actions we have witnessed from the team confirmed our initial and first impressions. This care home goes above and beyond and is simply outstanding.

LB - Sister-in-law of resident

My sister and brother-in-law moved into Magdalen House Care Home in January. The move was well organised and both new residents settled very quickly. My brother-in-law required 24-hour care and this was provided with professionalism accompanied by good humour whilst maintaining dignity. The staff have met some challenging situations very calmly and have the residents’ interests at the heart of their care.

JT - Sister of resident

Overall experience resoundingly positive. Staff lovely and very attentive to needs of residents, treating them with dignity and respect. Organised activities very good, in particular 'alpaca day' was quite extraordinary! For me it was quite emotional to see the positive effect that this had on many of the residents, in particular my own mother. When Mother's health took a turn for the worse, the immediate response was admirable. A few minor shortcomings, but when brought to attention of management these were effectively dealt with. Big thank you.

TM – Son of a resident
Catherine
Sales Manager

Catherine has worked in sales and marketing her whole career, after graduating with a degree in Textile Management she worked in Corporate Workwear for many years. Catherine’s first role in the care sector was working with a disability charity that ran nursing homes and enablement projects for young adults.

Catherine

While her two children were younger, she joined her husband in his estate agency, but was delighted to return to the care sector in 2020 and now cannot imagine doing anything else.

Catherine’s role with Allegra is to support residents and their families as they explore care options. Working with the teams in the individual homes she ensures that during every stage from initial enquiry through to moving in with us every question is answered, and we offer the reassurance needed for the next chapter in our resident’s life. It is important for our residents to remain part of the community in which will have lived for years, often all their lives, so the other part of this role is connecting with local community groups, charities and organisations.

Catherine has said that working for Allegra with their groundbreaking household model means we are offering a home with compassion and care whilst ensuring residents are retaining their independence and quality of life.

Out of work Catherine enjoys baking and gardening The children are older now, but still keep her busy!

Paul Thomas
Regional Manager - Western Region

Paul has joined Allegra Care with 28 years’ experience in the health and social care sector including working in senior leadership roles for the last 18 years; covering operations, business management and quality assurance. Paul has a real passion for person centred care and how that is delivered at the highest level.

Allegra Team Paul Thomas

Paul has worked across a diverse sector over his time in health and social care and brings a wealth of experience to his new role as Regional Manager. Paul believes in integrating real and meaningful values and culture into a service and in doing so, delivering the outcomes for the people we support. Paul goes by the theory of values with no meaning, have no value.

Outside of work, Paul is the father of three boys and a 2nd degree black belt who teaches Judo.