My grandmother (Nan) was discharged from the hospital with inaccurate documentation, regarding her full care requirements. Moving forwards, in particular, failing to advise Rose Garden of her one-to-one care being required, at the admittance stage to Rose Garden and their team. One particular member of staff and the amazing team promptly and professionally helped us as a family, to make us all feel settled and trusting in their care for Nan. The lovely staff are kind, caring and person-centred. They put Nan's needs, to having a good quality life, at first. My nan is treated with respect and dignity, even when she is being challenging at times! The variety and choices of meals are fantastic. The activities put on are meaningful and fulfilling to each individual. Rose Garden has a lovely homely feel and is very clean and tidy (no unpleasant smells). We are over the moon with the care Nan has been given so far. We can finally feel happy that Nan is being well looked after.
Melanie B – Granddaughter of Resident – October 2024